|Orders to the United
Orders shipped to U.S. addresses (including
APO and FPO addresses) are shipped via the U.S.P.S. (Note: While we can ship via UPS, the ground
residential charges will be higher than USPS Media Mail charges plus there will be
a small surcharge for the UPS shipping.
Orders to Hawaii, Alaska, and APO/FPO addresses are always
shipped Priority Mail. Due to customers' complaints about ground
shipments to these locations taking "too long," we will
not ship to Alaska or Hawaii Standard Mail,
Media Mail, or Book Rate. Your charge will be adjusted to reflect
this form of shipping. Please see below for APO/FPO (military)
Cart Shipping Charges:
Our Standard Shipping charge
for books and other educational materials is 10%
of your order with a $5.00 minimum. (See below for non-book items.) This is for shipment via
USPS "Media Mail." Delivery averages 10-12 Postal
working days from when your order is picked up from our warehouse by
the Post Office.
via USPS "Priority Mail." average 3-4 Postal working
days from when your order is picked up at our warehouse by the Post
the majority of the products, Priority Shipping charges
are a maximum of 20% of your order
with a $13.45 minimum. When possible, we use USPS flat rate and/or regional Priority Mail boxes
to lower your postage charges, however this is not always possible.
Please note that the
20% charge is a maximum
Shipping Charge. Should you purchase high-cost, low-weight items,
books or other educational items, we
may be able to adjust your shipping charge downward to reflect a charge closer
to actual shipping fees charged by the Postal Service.
Tea and gift items do not qualify to be
mailed at Media Mail rates. These items will have this shipping
notice on their web page, "This is a non-book item and shipping
may be more than the amount quoted at check-out. If it is, we
will charge the lesser of UPS shipping or USPS Parcel Post shipping
at our discretion." Your e-mail shipping confirmation will let
you know which shipping method we have selected.
Orders shipped to families with a parent actively
serving in the U.S. Armed Forces (Navy, Army, Air Force,
Marines, or Coast Guard) receive free shipping on all orders. This includes shopping cart orders as
well as orders placed through the mail or by phone. Orders
shipped to an address within the "continental U.S." will
be shipped for free via USPS Media Mail. Orders to Hawaii, Alaska,
and APO/FPO addresses will ship via USPS Priority Mail at no cost.
You for your service!
Our shopping cart software is fairly simple and your on-line receipt
will not show the Free Shipping on military orders. However, once we
have received your order, we run the charge by hand and do not
charge the shipping. Please let us know in the "comments" section of the
checkout form that you qualify for the Free Military Shipping and we
will be happy to not charge your shipping when we process your
International Order Shipping Method:
We will try to select the best choice
of shipping method to combine speed with postage cost. Due to their
extremely high international charges, we do not ship international
orders via UPS or FedEx.
Please note that with the 2007 rate adjustment, the Post Office
ended surface, ground, or sea shipping to addresses outside of the
United States. What used to be ground/sea shipping is now called
"International First Class" and Air Mail shipping is now
called Priority Mail.
Order Shipping Charges:
Orders that are shipped outside of the
United States are charged actual shipping plus a $2.00 per order
handling fee. Each order is packaged and weighed to get you the
best possible rate.
Email our order
desk if you require further
information. For personal service, you can call us at 1-509-843-5009 from 8:30 am to 4:30 pm Pacific Time or send a fax
© 2016 Castlemoyle Publishing
Office hours are 8:30
a.m. to 4:30 p.m. (Pacific Time)
We are closed weekends and U.S. Holidays
PO Box 520
Pomeroy WA 99347